Serving your business growth.
AfricaWired is a privately owned company established in 2009 focussing on providing outsourced call centre and administration services both locally and internationally.
Profile of AfricaWired
AfricaWired is a South African based private company, established in 2009 providing Call Centre and Administration Outsourcing Services to both local and international companies.
We provide advanced and affordable outsourcing solutions through an innovative approach to both business and technology. Having partnered with high-tech companies, AfricaWired is able to offer a full spectrum of telecommunication and related tools that enhance automation, productivity and performance.
AfricaWired is an empowered integrator committing to an end-to-end service advancing its clients' brand while adopting best of well suited and auditable corporate processes and procedures.
Company Details
Location
- Head Office :
AfricaWired (Pty) Ltd
TechnoStell Building, Unit 8
9 Quantum Street
TechnoPark
Stellenbosch, 7599
Western Cape
South Africa
Telephone : +27 86 1AFRICAWIRED
Fax : +27 86 659 3611
Personnel
- AfricaWired has a staff compliment of 30 people.
Competitiveness
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Scalability
All services offered are priced per component, making it easy to provide scalable solutions promoting affordability and business growth.
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Cost-Effective Solutions
Through our technology partners we are able to source the best suited technology for our clients' specific needs. The extensive range of automation, management and reporting tools available enhances the customer specific configurations without adding any extra cost.
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Advanced Technology
AfricaWired adopts state of the art technology, including predictive/power dialler capabilities, advanced call logging, automated notification using email and SMS media, video logging and user integrated systems.
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Geographical Location
South Africa has emerged as great contender for Tier 2 offshore destination services as Research shows that most multi-national companies do not want to put all their offshore business in one country for security reasons. A key aspect in South Africa is its time, which offers Europe companies services during their business times and USA business are complimented with dedicated resources during their business times.
Another key point in our favour is language; all our agents speak more than one language, English being the major language. We are also uniquely positioned for German and Dutch Audience.
Business Process Outsourcing Benefits
- AfricaWired is able to offer its clients world-class corporate standards that give the clients the following benefits:
- Acceptable well-suited practises
- Auditable results
- Appropriate automation and escalation
- Documented controls
- Optimal use of resources
- Shared costs
- Allowing clients' to focus on their core business
- Assisted business growth through broad exposure
- Functional Expertise
- Limited Capital investment
- Improved Client Relationship management
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Flexibility
AfricaWired offers a wide range of technological solutions making it easy to adapt client specific solutions as and when the client requires it.
Overcoming Obstacles
Although South Africa still has a long way to go in improving telecommunication costs, AfricaWired has taken an innovative approach in attaining cost savings through the use of various technologies including VOIP.
Leadership
Operating Executive
- Johann Smit (General Manager)
- Molly Arendse (Secretary)
- Heather Sadie (CIO)
Functional Expertise
AfricaWired has over 20 years of call centre experience. Other specialised expertise include:
- Administration and Fulfilment
- Printing and Mail
- Collection management
- Telemarketing
- Order and Delivery Management
- Client Relationship Management
- Information Technology
- Office Support and Reception